O2’s UK HR team manage the implementation of the performance process into the business, ensuring that managers across the organisation are aware of their roles and responsibilities when it comes to managing the performance of their teams – and any actions they need to take to ensure performance is managed correctly. All 6,700 permanent UK employees use the Performance Management system, and around 820 are currently using Pilat’s Talent Management solution.

The Problem

In 2005, O2 were looking for a system that would allow individuals to own and manage their personal performance, letting them set their individual objectives and drive their own development. The incumbent system was very structured and allowed no flexibility, customisation or corporate branding. In some cases, spreadsheets were used to hold much of their data. O2 needed a more technology-led approach to match their brand image.

The Solution

Moving from the very old, structured system, Pilat provided a flexible and cost-effective solution, which allowed O2 to build, customise and brand their Performance and Talent systems, to deliver exactly what they needed.

The performance process is used to enter objectives, capture 1-2-1 notes, upload development plans, prepare notes for meetings, and complete performance reviews all from a single, easy to navigate dashboard. The system also allows for internal feedback from colleagues. The whole process is managed from one central place, making information easier to access for everyone. Employees can have access when they want it, which helps them engage with the company, own and manage their personal objectives and drive their individual development. The talent process is used by line managers to complete potential assessments of their team using the JDI (Judgement, Drive, Influence) model.

The Problem

In 2005, O2 were looking for a system that would allow individuals to own and manage their personal performance, letting them set their individual objectives and drive their own development. The incumbent system was very structured and allowed no flexibility, customisation or corporate branding. In some cases, spreadsheets were used to hold much of their data. O2 needed a more technology-led approach to match their brand image.

The Solution

Moving from the very old, structured system, Pilat provided a flexible and cost-effective solution, which allowed O2 to build, customise and brand their Performance and Talent systems, to deliver exactly what they needed.

The performance process is used to enter objectives, capture 1-2-1 notes, upload development plans, prepare notes for meetings, and complete performance reviews all from a single, easy to navigate dashboard. The system also allows for internal feedback from colleagues. The whole process is managed from one central place, making information easier to access for everyone. Employees can have access when they want it, which helps them engage with the company, own and manage their personal objectives and drive their individual development. The talent process is used by line managers to complete potential assessments of their team using the JDI (Judgement, Drive, Influence) model.

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Implementation

O2 chose a customised version of Pilat’s
Performance and Talent Management systems. It was tailored to suit their specific needs, so it delivered the exact functionality they wanted. O2 and Pilat worked as a partnership on the project, ensuring that lines of communication were always open with the Pilat Project Manager, who was responsible for the full implementation, so could respond quickly to any situation. “You get excellent support…” said O2’s Katy Carter, “and the experts guide you with their extensive knowledge in this area.”

The Outcome

Moving from the very old, structured system, Pilat provided a flexible and cost-effective solution, which allowed O2 to build, customise and brand their Performance and Talent systems, to deliver exactly what they needed.

The performance process is used to enter objectives, capture 1-2-1 notes, upload development plans, prepare notes for meetings, and complete performance reviews all from a single, easy to navigate dashboard. The system also allows for internal feedback from colleagues. The whole process is managed from one central place, making information easier to access for everyone. Employees can have access when they want it, which helps them engage with the company, own and manage their personal objectives and drive their individual development. The talent process is used by line managers to complete potential assessments of their team using the JDI (Judgement, Drive, Influence) model.

About Pilat
Pilat provides simple, clean and easy-to-use software, either ‘out of the box’ or fully customisable. Our continuous performance management solution allows regular check-ins, real-time feedback and more – when used alongside talent management, HR professionals are equipped with the strategic tools to engage employees, retain talent and provide additional value.
For more information, visit www.pilat.com

About Telefónica UK (O2)
O2 is the commercial brand of Telefónica UK Limited and is the mobile network operator with the highest customer satisfaction in the U.K. according to Ofcom. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK, as well as operating its nationwide O2 Wi-Fi service. O2 has over 450 retail stores and sponsors The O2, O2 Academy venues and England Rugby.
For more information, visit www.o2.co.uk