Pilat HR Solutions has been passionately working with organisations in a flexible and agile manner, to enhance the quality of data and its use to meet business demands. Through the expertise of Pilat’s world class data services team and the tools they use, the information necessary to make intelligent and defensible decisions is collected, analysed, measured, and disseminated.

Data Philosophy
Traditionally, HR functions have hidden behind such claims as, “We deal with people, and measuring people is very difficult”, “People issues are very complex; this is what we need to do – trust us”, or “We don’t have that data; we’ve not thought it relevant”.

But no longer; successful and innovative organizations, which have effective HR functions, employ sophisticated datasets to analyse issues, identify cause and effects, validate processes, measure improvements, benchmark performance, etc. Pilat partners with organisations to identify those metrics that can add real value and enables them to collect and use them. Typically, these include metrics on:

• PEOPLE – their performance, potential, aptitude, knowledge, attitude, judgment
• PROCESSES – compliance, effectiveness, efficiency, impact
• CULTURE – satisfaction, attrition/retention, vulnerability
• CAUSE AND EFFECT – competency versus performance, potential versus proven success
• RESOURCES AND RISK EXPOSURE – capacity, management continuity, “benchstrength”, functional effectiveness.

What is Quality Data?
Not all data collected is quality data, yet organisations typically become trapped in an endless process of adding more and more new metrics. Pilat partners with them to establish quality metrics that are:

• VALID – metrics must genuinely represent or measure what they are supposed to
• RELIABLE – measured again within a reasonable time, the result would be the same
• DIFFERENTIATING – there is no value in consuming resources on measurement if the differences that are achieved are small
• USEFUL – have the potential to impact decisions; they matter! Otherwise collection merely consumes resources and/or creates frustration
• DEFENSIBLE – it is important that each measurement is legitimate and allowed
• COMPREHENSIVE – all significant and pertinent dimensions are covered.

Data Solutions
Pilat offers the following range of professional and managed solutions to enable organisations and their HR functions to become more effective in terms of data management.

• Business requirement gathering
• Communication and positioning
• Data collection
• Data analysis and reporting
• Data interpretation and action planning
• Disseminating and making use of data